Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: £16.71 per hour (PAYE) Job Overview: Pertemps is currently recruiting for a proactive and detail-oriented Repairs Technical Officer (Complaints Coordinator) to join the growing team at the London Borough of Harrow. This is a fantastic opportunity to contribute to the efficient delivery of housing repair services in a key support role. The successful candidate will play a central role in managing Stage 1 and Stage 2 complaints, Ombudsman cases, and MP enquiries related to housing repairs. This position requires excellent organisational and communication skills, as well as a strong commitment to customer service. Key Responsibilities: Support the delivery of high-quality repair services for the Council's housing stock, with a focus on responsive repairs, mechanical and electrical (M&E) services, and void properties. Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries. Raise and track repair, void, and M&E work orders, ensuring progress is monitored and delays are addressed promptly. Liaise effec...