Overview
Buckinghamshire Libraries are looking for a passionate Library Resources Officer to join our friendly team in Wendover Library. If you’re someone who values exceptional customer service and loves connecting people with resources that inspire and enrich their lives, we’d love to hear from you!
Salary: £26,994 - £28,253 per annum based on full‑time hours (salary will be pro‑rata for part‑time hours)
Hours: 16.5 hours per week
Contract: Fixed‑term contract/secondment until January 2027
About Us
Buckinghamshire Libraries deliver modern library services through 29 libraries to communities throughout the county, using a mixed model of staffed, volunteer‑supported and volunteer‑led community libraries.
We are currently launching Library Flex, an enhanced out‑of‑hours service which will allow library users self‑service access to facilities in 8 of our county libraries in addition to a regular staffed service.
About The Role
This is a customer‑facing role which will require you to be present at a specific site location each day. You’ll work in a team with shared goals and ambitions, focusing on customer service and building partnerships with local organisations and community groups. This role involves working as part of a library group across multiple sites; Wendover Library will be the main location, with travel to other libraries across Buckinghamshire.
Working pattern (16.5 hours/week):
* Monday – X
* Tuesday 8:30‑13:00
* Wednesday – X
* Thursday 8:30‑13:00
* Friday 8:30‑13:00
* Saturday Alternate 9:00‑16:00
* Sunday – X
Responsibilities
* Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, for example by signposting to council services under the library’s role as a Council Access Point.
* Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
* Work with service colleagues to maintain a diary of planned activities and partner events to develop the library as a community hub, particularly around the areas of cultural participation and health and wellbeing.
* Be proactive in marketing and monitoring the use of Library Flex, including training library customers in the use of the Library Flex technology and delivering in‑person site‑specific induction sessions.
* Support in delivering the library service, resolve complex customer enquiries, maintain stock and work with and supervise a group of volunteers including trustees and friends groups.
About You
We are looking for someone passionate about libraries and the role they can play in transforming the lives of children, young people and families, who can promote wellbeing in the community by combating loneliness and social exclusion. You should be experienced in working as part of a team, proactive in your workload, and able to support colleagues in the absence of the Area Supervisor.
Key attributes:
* Brilliant at helping customers with enquiries and promoting digital services.
* Enthusiastic to develop the library as a community hub and passionate to support and deliver community events.
* Experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service.
Other Information
Interviews will take place w/c 19th January 2026.
To find out more information about the role, contact Francesca Withers at [email protected].
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: unspent convictions and/or unspent conditional cautions only.
We reserve the right to close the vacancy once we have received sufficient applications; please submit your application as early as possible.
AI Tool Statement
We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills and achievements accurately.
Values and Culture
* a fair and inclusive culture
* the chance to really make a difference to those around you
* health and well‑being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
* a unified voice through our Employee Representative Group
* ongoing support, and the opportunity to develop and progress in your career with us
* opportunities to take part in fun activities such as fundraising and social events
About The Business Unit
Our Communities directorate works across the county to deliver a number of key customer‑facing services that our residents, businesses and visitors rely on every day.
Services include:
* collecting and disposing of waste and recycling
* maintaining our roads and rights of way network and parking
* ensuring the delivery of school transport, and supporting sustainable travel including public bus services and school crossing patrollers
* managing Country Parks
* leisure facilities, museums, theatres and libraries, as well as developing our cultural strategy
* licensing, environmental health and trading standards
* cemeteries and crematoria
Benefits
We actively encourage a good work‑life balance, flexible and agile working arrangements, and provide discounts on various cafés, restaurants, shops and auto‑enrolment into our generous Pension Scheme. Additional benefits include membership to Costco, discounted gym memberships, travel discounts with Arriva and more.
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