Tenant Liaison Officer (RLO) - North of Scotland - £30,000 - £35,000 DOE
The Tenant Liaison Officer (TLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The TLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be site based so travel throughout Scotland will be expected with over night stays too.
Hours of work:
Monday - Friday 09.00 - 17.00
Key Responsibilities:
Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts.
Develop and maintain positive relationships with residents, building trust and ensuring satisfaction.
Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents.
Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work.
Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders.
Collaborate with contractors and project teams to minimise disruption to residents and ensur...