Directorate of Technology, Estates & Facilities - (Facilities Services) The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’. This role is part of the Cleaning Team within Facilities Services. The Cleaning team ensures our offices and residential buildings are suitably clean and well prepared. Cleaning Supervisors are required to supervise a teams in order to ensure that consistent and high standards of cleaning are achieved and that the service meets the Service Level Agreements in place. Supervisors have personal contact with colleagues in the Directorate of Technology, Estates & Facilities, members of staff from the academic and support departments and Colleges, students and conference visitors. Role In this role, you will have personal contact with a wide range of colleagues and also students and conference visitors. You must be able to undertake moderate physical and manual handling activities, including moving furniture and carrying equipment. In addition, you must have relevant cleaning experience in a similar environment; good organisational and interpersonal skills and the ability and confidence to decide on cleaning priorities within an agreed framework. Good customer service skills, a high degree of tact and diplomacy along with the ability to communicate effectively with, and motivate teams of staff are also essential. Whilst regular days and hours of work are specified, these roles also include working at weekends when required. In particular, during vacation periods and ‘clean-down’ periods, the workload can fluctuate. You will be expected to be flexible in the hours you work. You should be able to work additional hours from time to time. Shifts currently available are as listed below but not limited to: Part time (15 hours per week):16.30-19.30 Monday to Friday Part time (20 hours per week):06.00-10.00 Monday to Friday Skills, Experience & Qualification needed Cleaning experience Experience of providing an excellent standard of customer service Knowledge of cleaning chemicals and safe methods of working Understanding of Health & Safety issues in relation to manual handling and COSHH Basic IT skills to include E-mail, internet and Microsoft Word and/or Google docs Evidence of good interpersonal skills, including the ability to communicate effectively with teams of colleagues and supervisors Ability to organise the work activity of a team and to allocate and delegate work appropriately Evidence of upholding our behaviours as detailed within the accompanying person specification Interview date: to be confirmed For informal enquiries: please contact hr-enquiries@york.ac.uk