Reporting into the Location Manager responsibilities will include:
1. Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
2. Customer service NVQ2 would be advantageous.
3. Previous cleaning experience and knowledge is desirable.
4. Use of cleaning products in a safe manner.
5. Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
6. Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
7. Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
8. Well organized with good time management skills.
9. Strong interpersonal and empathy skills and a friendly personality.
10. Able to work individually and as part of a team.
11. Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
12. Gym, fitness and wellbeing discounts
13. Mental health support
14. Flexible working options
Finance
15. Pension plan – contribute between 4% and 8% and we’ll match it or better
16. Quick and easy pension transfer service
17. Savings and financial advice, loans, free life assurance
18. Discounts on shopping, holidays, phones, technology and more
Career
19. Ongoing personal and professional development programme
20. Leadership Pathways online learning resources
21. Career progression and promotion opportunities