To repair service and refurbish electronic equipment based within the Technical Support Centre and reporting to the TSC Manager, this role focuses on the provision of a high quality technical repair service in order to maintain customer contracts. Training and support will be offered to the individual in order to become competent in the following duties.
Responsibilities and Duties:
* To repair a wide range of electronic and mechanical parts used in the field.
* Refurbish electronic gaming equipment.
* Maintenance, design & setup of new or existing test rigs.
* Investigate opportunities to improve the product to provide a more cost-effective solution for all parties (TCS and customers).
* Management and control of spare parts for product repair and upgrade.
* Identify possible machine modifications to improve uptime.
* Liaise with equipment supplier to justify and implement possible improvements.
* Implement technical training and assessment program for engineering staff.
* Assist with installations as required to meet the business need, travel throughout the UK and Europe.
* Setup & Configure systems with software and networking parameters.
Required Experience (advantageous):
* HNC or HND in Electronic and electrical engineering preferred or equivalent level course in IT, Networking, programming, media systems etc
* Fault finding experience of PC systems, configuration, and networking.
* Knowledge and experience of scripting languages (advantageous but not essential).
* At least 2 years’ experience with a high-tech company in an associated field.
Required Skills and Abilities:
* Able to systematically work through problems to affect a resolution.
* To work either as a team member or alone is required and good customer facing skills are essential, as the role will include visits to customer sites.
* Possess strong communication and interpersonal skills, both in person and on the phone.
* Be willing to travel when required. (within reason).
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