Salary/rate: £34,000
Working arrangements: hybrid
Location: West London
Employment type: permanent
Working hours: 37.50
TPP are recruiting a Patient Compliance Coordinator on behalf of our client, a well-established international charity supporting people facing a severe health condition.
Benefits
* 25 days’ holidays per annum plus Bank Holidays
* Corporate eye care scheme
* Cycle to work scheme
* Season ticket loan
* Employer pension contribution of up to 5%
The Role
As a Patient Compliance Coordinator, you’ll be the key point of contact for potential cell donors, managing every detail of the donor journey. You’ll collaborate with international registries, healthcare professionals, and internal teams to ensure seamless coordination and unparalleled donor care.
Main responsibilities
* Notify and educate potential donors who have been identified as matches for patients.
* Coordinate tests, medical evaluations, and cell donation appointments.
* Liaise with national and international registries, transplant centres, and medical advisers.
* Maintain detailed and accurate records using internal systems.
* Resolve any donor or transplant centre concerns and improve donor experiences.
* Represent the team in local and international projects and working groups.
* Ensure compliance with medical and regulatory standards.
Requirements
* Experience in a fast-paced team environment.
* Background in working for a medical or health related organisation in a similar role.
* Excellent communication skills, with the ability to educate and support donors.
* High levels of empathy and sensitivity to diverse needs.
* Strong organisational skills and attention to detail.
* Knowledge of medical terminology.
* Proactive and adaptable approach to challenges.
* Experience with databases and CRM systems.
* Flexible, with a “can-do” attitude and commitment to excellence.
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