Sompo Birmingham, England, United Kingdom
Senior Delegated Claims Examiner
Sompo
Are you looking for your next opportunity? Sompo has a unique opportunity for a Senior Delegated Claims Examiner in our UK Delegated Claims team. In this role, you’ll manage a portfolio of delegated claims arrangements, including all aspects of onboarding, oversight, and operational performance. Ensure compliance with Sompo standards and local regulatory requirements, managing run‑off portfolios, and facilitating the transition of claims handling to new arrangements.
What You’ll Be Doing
* Leading the end-to-end onboarding process for a portfolio of delegated claims handling arrangements
* Collaborating with delegated underwriting, legal, and compliance teams to ensure that all agreements align with internal policies and regulatory requirements
* Supporting the Delegated Claims Manager in developing and implementing onboarding workflows to ensure a seamless integration of new delegated claims arrangements
* Conducting due diligence on delegated claims arrangements
* Establishing reporting and data‑sharing dashboard requirements with our delegated claims arrangements
* Acting as the primary point of contact for ongoing oversight of a portfolio of delegated claims arrangements
* Monitoring performance against agreed service levels
* Reviewing and analyzing delegated claims data to identify trends, anomalies, or areas requiring improvement
* Providing regular performance feedback to delegated claims arrangements and escalating significant issues to the Delegated Claims Manager
* Assisting in conducting a delegated claims risk assessment to determine and prioritize the annual audit schedule
* Working closely with an external audit panel to ensure our annual audit schedule is met
* Facilitating pre‑audit assessments with claims and our external audit panel
* Attending audit fieldwork wrap‑up meetings and ensuring final reporting SLAs are met
* Reviewing audit reports for quality and adherence to Sompo’s delegated claims audit scope
* Managing audit key stakeholders and closing audit subjectivities, collaborating with delegated claims arrangements to address identified gaps or weaknesses and ensuring corrective actions are implemented in a timely manner
* Maintaining an up‑to‑date understanding of regulatory changes and their potential impact on delegated claims arrangements
* Supporting the run‑off of delegated claims portfolios and ensuring open claims are continued to be handled efficiently and in line with company standards
* Supporting the process of transferring claims handling responsibilities to a new delegated claims arrangement or in‑house claims teams
What You’ll Bring
* Extensive experience working within an insurance company or a Lloyd’s managing agent
* Comprehensive understanding of delegated claims arrangements, regulatory compliance requirements, and conducting due diligence on MGAs and TPAs
* Excellent written and verbal communication skills, and the ability to influence stakeholders at all levels in the organization
* Ability to deliver outputs based on given priorities, achieving tasks within tight deadlines
* Detail‑oriented with a strong commitment to accuracy and integrity
Our Benefits
* Expansive Health & Wellness Benefits
* Generous Retirement & Savings Plans
* Global Parental Leave & Adoption Assistance
In today’s world, what do we stand for? We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi‑racial, multi‑cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.
About Us: We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours. Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve. We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs. Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges. Because when you choose Sompo, you choose the ease of expertise. To learn more about visit our website at www.sompo-intl.com.
Details
* Seniority Level: Mid‑Senior level
* Employment Type: Full‑time
* Job Function: Finance and Sales
* Industry: Insurance
* Location: Birmingham, England, United Kingdom
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