Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role.
As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy.
Major Incident Manager (Home Based) Duties:
* Develop end to end Major Incident Management process
* Lead/Develop team and its high performance
* Monitor team process/performance with KPI
* Support bid response, manage service offering development
* Develop playbooks and documentation
* Continuous development of processesImplement and develop processes
* Implement continual service improvement strategies
* Collaborate with process managers to deliver ITIL-aligned service
* Provide contract-specific Major incident reporting
* Apply ITIL Major Incident Management techniques
Major Incident Manager (Home Based) Qualifications:
* ITIL v4 Foundation / Intermediate
The contract opportunity for a Major Incident Manager (Home Based) is...