Customer Services Advisors provide high quality customer service, comprehensive information and guidance on all council services. Location: Variable around the Dudley Borough / Hybrid working according to business needs Hours: Full time 37 hours per week over 7 days. Salary: Grade 5 Contract: Permanent We are currently seeking a new member of staff to join our Customer Services team, working in the Housing Repairs Team, which is open 7 days per week, 08:00 to 19:00. No one day is ever the same. Over time you will be trained on many different subject types. We deal with thousands of service requests every day. Customer Services Advisors are multi-skilled, delivering telephone, electronic and occasional face to face services in a busy and performance managed environment. You may be assessing eligibility against legislation or council policies, establishing needs, clarifying details and researching issues in order to provide solutions and raise service requests. Strong IT literacy will enable you to operate multiple computer systems. Your ability to learn will be pivotal with regular service, legislative, policy and procedural updates. Are you enthusiastic about providing high standards of customer service to our diverse community? Can you remain calm and work accurately under pressure? Can you react to change and respond to business needs with keenness and flexibility? We very much welcome your application. To apply, please click on the link below for the online application form. For further information please contact Liam Massey or Emma Skitt on 01384 811555 or via email: liam.massey@dudley.gov.uk or emma.skitt@dudley.gov.uk Please note that part of the interview process will consist of a test to assess applicant’s customer service skills. NB: We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Workplace Attendance: Working in the office 3 days a week (pro-rata) or Onsite full time So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents CSA - Job Description PS Customer Service Advisor.doc