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37 hours per week, Monday - Friday, based at our offices on Preston Docks
What will you be doing in this role?
The Service Improvement Officer (SIO) will support the team and guide the organisation in delivering excellent customer service across all areas of the business.
Working as part of a small team, the SIO will gather and analyse insights, manage the organisation's Complaints Process, and support the organisation to identify improvements and implement change.
Why are you the best person for us?
It is essential you have:
* Excellent communication and interpersonal skills
* The ability to formulate, analyse, and produce reports
* The ability to problem-solve using data and insight effectively
* A good knowledge of IT systems and the ability to navigate multiple systems
It would be great if you also had:
* Experience working in customer-focused roles
* Experience working across different service areas
Why work with Community Gateway?
Our team makes us who we are. We aim for a great employee experience, which includes a range of benefits such as a generous holiday allowance starting at 26 days plus bank holidays, your birthday off, and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, a reward and recognition scheme, and much more.
We value inclusion and would love to hear from people from diverse backgrounds. Second languages are also a plus.
Working Arrangements
This role offers the flexibility to work both from our dock-front offices and remotely. You are generally expected to be in the office at least 60% of the time, with flexibility to accommodate personal and business needs.
About Us
Community Gateway owns and manages around 7,000 homes across Preston. We are more than just a landlord; we aim to provide great customer service, safe and affordable homes, and make a positive community impact. We are committed to high standards and sustainability.
If you believe you have the skills, experience, and can live our values, we would love to hear from you. Check our website for the candidate pack and application tips.
Important Dates
The closing date for applications is midnight on Monday 28th April 2025. Interviews are expected to be held during the week commencing 12th May 2025. We may close the vacancy early, so apply soon.
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