Tattershall Lakes Country Park
Aftersales Administrator
Salary: type: Permanent, Full Time (40hrs)
Who are we
Tattershall Lakes is a glistening lakeside paradise in the heart of the gorgeous Lincolnshire countryside. Our Flagship Resort Tattershall Lakes, is jaw dropping not only in its size but also what it offers our Guests and Owners.
We want our holiday homeowners and potential owners to feel that choosing to become part of the Away Resorts family was, and is, the best decision they could ever make.
To ensure the best possible owner experience we are looking for an aftersales administrator, you will be the person who delivers delight to new & existing homeowners, being the first and main point of contact for all their needs.
What we can offer you
1. Pension scheme
2. Up to 50% Discounts on Away Resorts holidays with offers for friends & family.
3. 20% On-park discounts
4. Monthly Team incentives
5. Holiday Hero Menu
6. Life Insurance
7. Career Development – if you are hungry for more, we have a proven track record in investing into our team members.
What you’ll be doing
You will be reporting to the Owners Experience Manager, you will be the friendly face of our Aftersales sales department to our Existing & new owners. You will work alongside our internal teams assisting contractors and Manufacturers gain access and approval for any works to be carried out to the holiday homes on the park.
8. Carry out pre-delivery inspections on all holiday homes
9. Provide an efficient after service to our new & Existing holiday homeowners.
10. Reporting, processing and checking all jobs are completed within a timescale
11. Liaising with manufactures, contractors and internal teams to ensure jobs identified are resolved to meet customers’ expectations.
12. Use the parks internal operating system for logging of jobs and checking accounts, Liaising with the owners regarding outstanding balances, gas checks, Insurance & Electric Tests
13. Raising purchase orders, ordering parts chasing until parts delivered
14. Communication is the key point, ensuring that owners are kept updated on any jobs that are in process until the job is completed.
Skills, experience and qualities you’ll need
First and foremost, you will be a people person. You will have a talent for making people feel special, whether it’s having the ability to genuinely listen to our owners and building long term relationships, remembering the details that matter to them. Experience would be advantageous but full training will be given for the role.
You’ll be a genuine team player, as you have an important role in helping the sales team reach their targets. You will also be one of those positive people who set out to solve problems and put forward new ideas.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.