Job Description
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.\n\nWe believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.\n\nIf you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.\n\nWork for Orbit.
Believe in people.\n\nThe role\n\nPerm role available on the Complaints Team. Working proactively, you will review stage 1 complaints, and take ownership of more complex complaints at stage 2. You will manage customer complaints in line with regulations and operational service delivery via a multi-channel approach.
The team work in a hybrid manner, so this will be a mix of office and home work (approx 2 days per week in office)\n\nThis role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.\n\nWhat you'll achieve\n\nEnsure Orbit provide customers with fair and reasonable outcomes to complex stage two, specialist & DMC complaints, maintain competence to maximise operational service delivery and compliance with sector regulations and legislation within the Stage two formal complaints process\n\nYour key responsibilities will be to:\n\nTaking ownership of situations raised through complex stage...