Service Delivery Manager
Location: Chelmsford (with travel to Southend as required)
Hybrid Working: Minimum 3 days per week in the centre
Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? Were seeking a Service Delivery Manager to lead a team of Functional Assessors and Site Coordinators in Chelmsford. Please note: Regular travel to our Southend centre is a key requirement of this role, based on business needs. Flexibility and willingness to support both sites are essential.
What Youll Do
* Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.
* Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.
* Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.
* Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.
* Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.
* Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.
* Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.
What Were Looking For
* Proven experience leading and developing high-performing teams.
* Strong organisational skills with the ability to multitask and manage multiple priorities.
* High level of accountability for team performance and outcomes.
* Flexibility to travel regularly between Chelmsford and Southend as required.
* Track record of delivering challenging performance targets.
* Passion for helping others, building relationships, and fostering a customer-focused culture.
* Experience creating and executing action plans to drive improvement.
* Confident communicator with strong influencing and coaching skills.
* Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.
* Calm, resilient, and able to manage difficult situations effectively.
* Experience in a supervisory or leadership role within a complex, fast-changing environment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .