Overview
Join our dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities and private individuals, by ensuring their medical equipment is maintained and serviced as required. Working in the Service division, the Technical Support Administrator is responsible for providing support to the wider Technical Team, ensuring internal and external technical inquiries and orders are dealt with efficiently and effectively.
Responsibilities
* Deliver effective customer service by resolving queries, addressing technical issues, and managing repair-related concerns to promote customer satisfaction and retention.
* Provide advice on spare part requirements, including accurate identification of part numbers and offering technical guidance.
* Offer comprehensive technical assistance on all product lines to internal stakeholders.
* Support the spares department by preparing quotations and processing customer orders efficiently.
* Manage and respond to incoming communications from the technical mailbox in a timely and accurate manner.
* Maintain and monitor IW66 tasks, ensuring minimal backlog and timely completion of outstanding actions.
* Handle telephone enquiries professionally, ensuring prompt and effective resolution of customer concerns.
Qualifications / Requirements
* Hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment.
* Strong administrative skills and high level of organisation with the ability to prioritise work effectively to meet deadlines.
* Excellent communication and customer service skills to provide an exemplary level of service.
* Excellent MS Office skills including Excel, Word and Outlook; knowledge of SAP is desirable.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
Benefits
* Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
* Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
* Holiday buy and sell scheme
* Additional Perks: Eye care vouchers, cycle to work scheme, a perks app, discounted gym memberships, and more!
Diversity and Inclusion
Why diversity matters to us: At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment—not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
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