Job Title: Customer Service Administrator
Location: Office based : Paisley
Salary: GBP26,832 per annum plus monthly bonus
Job Type: Full Time, Permanent
Working Hours: Mon:Fri, 40 Hrs per Week
About us:
Trodat UK Ltd is part of the Trodat:Trotec Group, the global market leader for self:inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements.
About the role:
As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service.
Key duties:
* Manage a high volume of inbound and outbound sales calls, emails, and live chats
* Maintain strong product knowledge to respond to enquiries and provide tailored solutions
* Collaborate with internal departments to ensure a seamless customer experience
* Deliver excellent customer support, including order placements, handling queries, and providing product information
* Handle customer queries professionally, both verbally and in writing
* Monitor and update order progress
* Prepare quotations and respond to enquiries promptly
* Provide resolutions within agreed timescales
* Manage customer accounts effectively
* Identify potential process improvements and recommend solutions to management
* Support team members to achieve operational goals
* Adapt quickly to different working practices and tasks
* Ensure accuracy when checking documentation and processing information
About you:
The successful applicant will have proven experience in a customer service environment and demonstrate the ability to work collaboratively within a team. You will have a strong customer focus, excellent problem:solving skills, and the ability to resolve issues efficiently.
Key Skills:
* Proficient in Microsoft Word and Excel, with the ability to create, amend, and manipulate documents
* Excellent interpersonal and communication abilities
* Positive, passionate, and enthusiastic approach to customer service
* Strong attention to detail and accuracy
* PC literate with proficiency in Microsoft Office applications
* Effective problem:solving skills
* Knowledge of SAP (advantageous)
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator, Sales Coordinator, Client Services Assistant, Customer Support Assistant may also be considered for this role.