Position: Handover Centre Administrator
Location: Ellesmere Port (CH65 1AL)
Salary: £24,784.50
Shift patterns: Monday-Friday. Day time hours. Monday-Thursday (Office based), Friday (Working from home)
Contract Type: Permanent (Full-Time)
Kickstart your career with DHL's Stellantis Group as a Handover Centre Administrator in Ellesmere Port! We're on the lookout for a detail-oriented and enthusiastic individual to ensure our customers have a smooth and memorable experience when receiving their new vehicles. If you thrive in a fast-paced environment and love working with people, this is your chance to be part of a dynamic team that drives excellence in customer service. Join us and help make every vehicle handover a celebration!
A Typical Day May Involve
* To exceed customer expectations by co-ordinating the handover of all company ECOS scheme vehicles to Stellantis Group employees and affiliates
* Familiarise yourself with the Stellantis defleet standards and produce estimates in line with these requirements
* Support with tasks at the handover site and vehicle movements, ensuring optimum site processes to ensure an efficient operation for customer
* Answering customer calls, dealing with queries in line with service delivery requirements
* Engage with the customer and build a rapport canvassing feedback about the handover and ideas on how we can continuously improve
* Input data Entry to support the End to End processes of the Operation
* Answering customer calls and emails, dealing with queries in line with service delivery requirements
This Role Would Suit People Who
* Customer Service or Customer facing experience is essential
* Motor industry experience would be beneficial, but not essential
* Have a high level of attention to detail
* Strong administrative skills
* Excellent communication skills and telephone manner - Verbal and written
* Able to deal with challenges and uncertainties
* Building robust relationships with customers and suppliers
* Ability to work under pressure, working towards deadlines
* Good computer skills using all Microsoft packages and in-house data-bases
* Strong Team Player
Why Join Us?
* Free on-site parking
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
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