The Role We are looking for an individual to support the intelligence team and the role that they play within the wider business of Clyde & Co. The Intelligence Manager oversees the day‑to‑day operational leadership of the Fraud Intelligence function, ensuring work is delivered consistently, to a high standard, and in line with agreed priorities and regulatory obligations. Acting as the central point of control across workflow, quality, and resourcing, the role ensures that intelligence activity is coordinated, defensible, and joined‑up, particularly across complex and organised fraud investigations. The Intelligence Manager provides operational stability and oversight, enabling intelligence to build over time rather than existing as isolated outputs. Key Responsibilities • Manage the end-to-end instruction process - from receipt and acknowledgement through allocation, quality review, and delivery • Allocate work across the team based on capacity, capability, and requirements • Act as the primary escalation point for operational issues, delays, or resourcing conflicts • Lead and coordinate complex organised fraud intelligence investigations, managing multi-file operations that involve linked matters, common actors, and shared modus operandi. This includes overseeing the development of intelligence packages across operations, ensuring continuity and progression of live investigations, coordinating with the wider team on ringfencing and similar fact evidence, and liaising with industry bodies and external partners where intelligence sharing is required. • The Intelligence Manager will maintain the operation register, track the status of active investigations, and ensure that intelligence builds over time rather than being treated as isolated pieces of work. • Develop and maintain Standard Operating Procedures (SOPs) for all core intelligence workflows • Implement and oversee the quality assurance framework, including peer review and output benchmarking • Ensure team compliance with GDPR, data processing, and other regulatory requirements • Support intelligence analysts, providing regular supervision, feedback, and one-to-one advice • Deliver and coordinate training across the team, building capability in line with the skills matrix • Support structured development plans for each analyst, tracking progression against defined levels • Foster a culture of analytical judgement, professional standards, and continuous improvement • Own the team’s MI reporting - instruction volumes, turnaround times, utilisation, charge rates, and demand trends • Report regularly to the Head of Fraud Intelligence on operational performance and emerging issues Requirements • Demonstrable experience managing or supervising an intelligence or investigations team • Strong understanding of desktop intelligence methodologies, open-source research, and data analysis • Experience developing SOPs, training materials, and quality frameworks • Ability to manage competing priorities and allocate work effectively across a team • Understanding of GDPR, data protection, and compliance obligations in an intelligence context • Excellent communication skills - able to engage with analysts, lawyers, and senior stakeholders • Proficient using i2 software • Track record of hitting billing targets • Good understanding of legal principles and personal injury claims. • Fully conversant in the use of IT systems including MS Office skills and online resources. • Comfortable working independently and taking ownership of operational delivery • Experience in insurance fraud intelligence or a related legal/financial services environment • Experience with Analyst Notebook or comparable intelligence platforms • Experience with organised fraud investigations or multi-file intelligence operations What We Offer We are always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you will have access to, as part of our team Competitive salary Hybrid working - 2 days in the office, 3 days at home. Pension scheme Group income protection Maternity and paternity pay Holiday purchase Season ticket loan Cycle to work scheme. Gym subsidy LI-HYBRID The Firm When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. Our Commitment Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process. A Note on Privacy Please take a moment to read our privacy notice.. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice. This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.