Salary: £13,000 - 127,500 per year Requirements: Demonstrate expertise in CX systems, including SAP Cloud for Service (C4S) v1 & v2 and SAP Field Service Management (FSM) Knowledge of CX system integrations and data interfaces Strong familiarity with the software development lifecycle and ideally, project management methodologies Experience in Microsoft office suite Experience in testing systems such as unit, performance, disaster recovery, and system integration Experience with implementing and supporting CX systems Excellent verbal and written communication skills Strong analytical, communication, and written skills with the ability to convey technical information to non-technical users Excellent communication and interpersonal skills to build effective relationships with the team, third parties, and stakeholders Responsibilities: Provide comprehensive support for CX systems covering the entire ticket management life cycle for our depot service teams, the Howdens Work Surfaces process from end to end, reporting, and analytics Take ownership of support tickets raised by the business and communicate updates and resolutions within defined SLAs Interrogate and investigate issues to identify and then apply solutions, followed by identifying root causes to mitigate repeat issues Execute routine system maintenance tasks to ensure optimal performance, data accuracy, and compliance with relevant regulations Regularly update and maintain CX systems, ensuring data accuracy and system integrity Build and test solutions for CX systems ensuring they meet the defined business requirements prior to migrating to production Technologies: Cloud Support SAP Embedded Hardware More: At Howdens, we are looking for a new SAP CX Analyst to join our team in Howden, Yorkshire. You will play a key role working with the business, IT, and partners to ensure the efficient operation and continuous improvement of our CX systems. This is a permanent full-time opportunity working onsite 4 days per week with 1 day from home. We offer a competitive salary, an excellent pension scheme, 25 days holiday plus bank holidays, staff discounts, and an Employee Assistance Programme. We are dedicated to providing an inclusive environment where everyone feels welcome, and we support your career development in a fast-paced, rewarding organization recognized for excellence. last updated 7 week of 2026