Candour Talent are recruiting a Programme Manager for their client based in Newport.
* Employment Type: Permanent/Full Time
* Working Hours: Monday to Friday
* Salary: NEG DOE
We are seeking a dynamic and experienced Programme Manager (PM) to be the main point of contact for the customer, overseeing all operational and financial aspects of assigned customer accounts, including costs, pricing, profitability, working capital, and customer service. You will work closely with the Programmes team and other departments to maximise business opportunities with the client, building relationships and promoting growth.
The client is particularly interested to hear from candidates with experience in aerospace manufacturing and certification, and in trade compliance sales (export control).
The Role:
* Lead a customer-focused team ensuring exceptional customer service to drive both growth opportunities.
* Utilise account management tools, CRM systems, and ERP systems.
* Establish and maintain meaningful and long-term customer relationships.
* Support with the maintenance of healthy gross margin and operating profit, prioritising financial stability and growth.
* Ensure all systems are kept up to date.
* Provide accurate and timely financial forecasting for revenue, order intake, and order book, supporting informed decision-making and strategic planning efforts.
* Take ownership of collecting invoice payments within agreed-upon terms to maintain a healthy cash flow.
* Promptly address excess and obsolete material claims.
* Resolving customer pricing discrepancies promptly and accurately
* Maintain and execute customer contracts diligently, mitigating risks and fostering trust and stability.
* Act as the main point of contact for customers – ensuring customer satisfaction, resolving issues, and managing escalations effectively.
* Collaborate with teams to ensure operational excellence and to ensure organisational KPIs are met.
* Conduct regular customer meetings.
* Utilize standardized tools and processes to provide regular reports to the management team.
* Contribute to monthly SIOP meetings and the annual strategic/budget planning process.
The Ideal Candidate
* Proven track record in project management, demonstrating direct or indirect leadership of cross-functional teams.
* Related qualifications and familiarity with relevant tools are advantageous.
* Previous experience in an electronics manufacturing operations environment, with knowledge of operational methodologies and tools.
* Familiarity with SIOP and MRP processes and systems.
* IT proficiency with expertise in ERP and CRM systems.
Additional preferred experience:
* Aerospace manufacturing and certification
* Trade compliance sales (export control)
If you have the required experience for this role, please apply!
INDP1
How to Apply:
Email Address: adele @ candourtalent. co. uk
We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.
Who are we at Candour Talent?
At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we're committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you're seeking a career change, advancement, or a new challenge, we're here to support you every step of the way.
Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.
While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion