An exciting opportunity has arisen to join our expanding client at their head office in Enfield. They are seeking a hard-working individual to join their team and this position comes with a great opportunity to progress within the company. They are seeking an experienced Customer Service Inbound Call Handler to tend to customer enquiries via telephone and email.
They are a fast-growing company who pride themselves on their professional yet welcoming working environment. They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.
Skill Requirements:
* Outstanding Communications Skills with a friendly telephone manner
* Phone Etiquette
* Computer Proficiency, familiar across Microsoft office applications
* Previous Customer Service Experience (minimum of two years)
Duties and Responsibilities
* Answer inbound calls
* Make outbound calls
* Answer email-based enquiries
* Resolve customer enquiries and complaints efficiently
* Maintain excellent customer satisfaction
* Adequate organisation and time management skills
Salary
Job Type: Temp to perm
Salary £12.90
Hours are 9am-6pm from Monday to Thursday, and 9am-5pm on Friday.
Benefits:
* Casual dress
* Free on-site parking
* Local transport links
* Workplace pension
* 28 days holiday (inclusive of bank holidays)
We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role.
We are looking forward to receiving your CV