Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands‑on experience across a range of legal practice areas and business functions, supporting long‑term career development.
We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions‑focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player.
Responsibilities — Client & Project Support
* Coordinate support for client projects and matters
* Set up processes in collaboration with Partners, Fee Earners, and clients
* Support pitches, presentations, events, and business development activity
* Ensure client communications reach the appropriate contacts
* Maintain accurate client records in CRM systems
* Arrange meetings and respond promptly to client queries
* Support client relationship management and service delivery
Communication & Coordination
* Handle internal and external queries, ensuring timely responses
* Liaise with internal teams on behalf of Partners and Fee Earners
* Coordinate cover during absences and communicate updates
Financial Administration
* Support time recording and ensure timely capture
* Assist with billing, invoices, expenses, and credit control
* Liaise with Finance to ensure efficient processes
* Produce standard financial and time reports
Administrative Support
* Manage diaries, meetings, travel, and room bookings
* Coordinate logistics (technology, catering, attendees)
* Monitor and prioritise team tasks to meet deadlines
* Oversee file management, record keeping, and document handling
* Supervise and support administrative team members
General Duties
* Assist across the team as required, including document updates and basic drafting
* Support file opening, conflict checks, and risk processes
* Maintain accurate data across internal systems
* Provide cover for colleagues during busy or absence periods
* Collaborate with legal and business support teams
* Comply with all regulatory and professional standards
Hours
Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction)
Salary
30,000 to 33,000 depending on experience + excellent benefits package
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