Location: London Speechmark (Hybrid)
Working hours: Full time 37.5 hours per week – Mon to Fri
Job Description
The Legal Counsel/Regulatory Lead supports the day‑to‑day regulatory activities of VodafoneThree. The role involves providing high‑quality, expert, practical, legal and regulatory advice across VodafoneThree's consumer and enterprise business, enabling regulatory‑compliant customer propositions and communications. The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision‑making.
The Legal Counsel/Regulatory Lead acts as a trusted advisor to commercial, product and marketing teams, translating complex regulatory obligations into clear and actionable guidance. They business partner and act as a key regulatory advisor on consumer‑facing proposition design, terms and conditions and communications.
The ideal candidate will be a qualified lawyer or experienced regulatory adviser with experience in UK consumer protection law and Ofcom regulatory frameworks. The role demands exceptional communication skills and gravitas, the ability to influence cross‑functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance, regulatory sign‑off SLA, enforcement risk management, and integration compliance.
What You’ll Do
* Regulatory implementation: support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles; ensure that approach aligns to strategic goals.
* Advisory & documentation: draft, review and approve customer‑facing materials ensuring they meet business and regulatory requirements; provide specialist expert counsel on consumer law and regulation.
* Commercial governance: participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
* Integration compliance: support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
* Stakeholder engagement: work collaboratively with Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
* Regulatory enforcement support: assist in managing regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
* Continuous improvement: help evolve playbooks, templates and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.
Qualifications
* Qualified lawyer or experienced regulatory adviser with experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
* Understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
* Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale; skilled in balancing compliance requirements with commercial and operational realities.
* Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
* Proven ability to interpret legal, regulatory and technical requirements and be involved in complex legal/regulatory workstreams related to product integration, proposition development and go‑to‑market delivery; track record of successfully designing and implementing compliant product journeys and governance frameworks.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI networks, we have identified a range of reasonable adjustments to help candidates feel comfortable and perform at their best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare interviews, but we care about your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities. We are looking for authenticity and can’t wait to get to know the real you.
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