MSP Account Manager - Hybrid in Sheffield
The MSP Account Manager will play a key role in supporting an existing portfolio of clients, reducing churn, and increasing adoption of multi-service solutions. The role will involve managing approximately 75–100 customer accounts and engaging across the full sales cycle.
You’ll be coached by an experienced Sales Manager and will collaborate closely to support and grow the client base. Targets will be based on Actual Gross Profit (AGP), with achievable but motivating goals. In return, the role offers an attractive package with excellent career development in a fast-growing organisation.
Responsibilities:
As a DBAM, your responsibilities will include:
* Increasing revenue, margin, and new product adoption within the client base
* Achieving monthly sales targets
* Meeting activity-based KPIs such as client calls and meetings booked
* Quoting and proposing the company's products and services
* Forecasting business opportunities for your line manager
* Supporting the wider team in achieving their objectives
* Participating in training to maintain strong technical and industry knowledge
* Managing ongoing sales needs for clients and proposing new solutions
* Assisting with account queries and escalations
* Acting as a consistent point of contact with regular client communication
* Contributing to account development plans
* Helping to organise client events and workshops
Requirements:
* Experience using Salesforce or NetSuite is advantageous
* Excellent verbal and written communication skills
* Customer service experience preferred, but a strong attitude and personality are equally valued
* A strong passion for sales and technology
* Target-driven, money-motivated, and competitive mindset
Benefits (post-probation):
* Subsidised health and dental care
* Employee Assistance Programme (EAP)
* Life assurance (3x salary)
* Access to a discount platform
* Complimentary breakfast and refreshments on office days
* 5% company pension contribution
* Generous holiday allowance
* Birthday day off
* 50% discount on internet connectivity
* Ride2Work scheme
* Departmental incentives
* Volunteer day scheme