We are looking for Bothy Host (Maternity Cover – July 2026) for our wonderful Bothy.
As a key member of the team, you will aim to offer every visitor a memorable experience and foster a connection with the slow time of Heckfield estate, integrating the Bothy into its landscape and reconnecting guests with nature.
This position offers the opportunity to work on a beautiful country estate as part of an exceptional team committed to delivering outstanding customer service to both colleagues and guests.
Position responsibilities include but are not limited to:
* Provide a warm, friendly, and professional welcome to all guests.
* Maintain the highest standards of guest service by following the Bothy Protocols and demonstrating genuine care and attention to detail.
* Conduct tours for Bothy guests and act as an ambassador for the Bothy at all times.
* Accurately record guest preferences, update profiles, and communicate relevant information to colleagues.
* Ensure guest confidentiality, including data protection, medical details, and other sensitive information.
* Exhibit excellent oral and written English communication skills.
* Have previous customer service experience.
* Possess good computer skills.
* Coordinate guest consultation records with therapists, sharing all necessary guest information promptly.
* Become fully confident in all aspects of the spa operational system.
* Complete daily opening and closing procedures as per the operating manual.
* Liaise with other hotel departments to meet and communicate guest needs.
* Maintain good knowledge of all aspects of Heckfield Place.
Benefits include:
* Basic salary of £25,987.50 PA
* Tronc (2024 allocation was £7,800+ per annum based on full-time hours)
* Increased holiday allowance
* Vitality healthcare cover
* Employee assistance programme
* Life assurance scheme (from day one, covering up to 2x your annual salary)
* 50% F&B discount when dining in our restaurants
* Company sick pay
* Enhanced maternity and paternity pay
* Recruit a Friend bonus (£1000)
* Monthly employee recognition scheme
* Annual employee parties
* Free staff meals
* 50% discount on Wildsmith Skin products
* Heckfield Plus online discounts
* New baby and Christmas gifts
At Heckfield, we pride ourselves on providing training, development, and opportunities for progression within the company. If you are interested in working in a collaborative and creative environment, please apply now.
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