Description
Increase your chances of an interview by reading the following overview of this role before making an application.
As one of the first faces our guests see, you aren't just checking people inyoure the architect of their first impression.
Joining our Guest Services department means being part of a team dedicated to creating unforgettable memories and delivering service that goes the extra mile. Were looking for someone with a natural spark and a \"get stuck in\" attitude to bring high energy to the resorts entrance, ensuring every holiday starts with a \"wow\" moment.
Mondays and Fridays are our busiest and most exciting days, youll be right in the heart of the action as we welcome the majority of our guests.
This part time role offers a schedule of 16 hours per week with a mixture of early and late shifts, typically falling between 10:00 AM and 10:00 PM depending on business needs.
Because these are our peak arrival days, flexibility is essential, and you must be available to work until 10:00 PM on Fridays to help us kick off our guests' weekends in style!
Key Responsibilities
* The Perfect Arrival: Welcome every guest with genuine warmth and energy, setting a positive tone for their entire stay.
* Check-In Magic: Manage the check-in process efficiently, ensuring a smooth and stress-free start for our visitors.
* Resort Expert: Act as a go-to guide, providing clear directions and helpful tips to help guests navigate the resort.
* Team Collaboration: Work closely with the wider Guest Services team to keep arrival areas running like clockwork.
* High Standards: Maintain a professional and engaging presence, consistently striving to exceed guest expectations.
* Dynamic Support: Stay flexible and proactive, jumping in wherever needed to keep the guest experience seamless.
If you have a passion for people and want to be the reason our guests start their holiday with a smile, we want to hear from you. Apply now to start your journey with us and help us create some magic
About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. xsngvjr
So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you.
There has never been a more exciting time to join Butlins!