What to expect of your role: We are hiring a Portuguese-speaking Call Centre Representative to provide high-quality client service for online products for the Portuguese/International markets. You will be expected to: Make outbound calls to existing and potential customers to promote current offers and bonuses; Act as the main point of contact for customer inquiries via phone, email, and chat; Engage with users to gather insights about their experience and provide support regarding our betting products and services; Provide clear information about promotions and account-related issues to encourage deposits; Record and track customer feedback and issues accurately; Maintain a high level of professionalism and customer satisfaction throughout all communications; Work cross-functionally with internal teams to escalate and resolve complex issues. What you need to succeed in this role: Fluency in European Portuguese (spoken and written) is essential; Proficiency in English is a plus, but not mandatory; Previous experience in a call centre, sales, or customer service role; Background in the iGaming or betting industry is highly preferred; Strong communication, persuasion, and objection-handling skills; Excellent listening skills and empathy with the ability to resolve customer concerns effectively; Strong attention to detail, organisational skills, and the ability to follow up on open issues; Positive, proactive mindset with the ability to work independently and in a team; Flexible availability for working in different shifts (including evenings or weekends); Fast learner who can quickly absorb and adapt scripts during real-time conversations. About our corporate culture: As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success. Reasons to join us: Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in; We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do; With flexible working hours and remote options, you'll love the freedom to work on your terms; We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance; You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path; Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas; You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work; At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans; Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others; With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit. Ready to join us? Apply for this position! What’s next? Our recruiters will review your CV and reach out to you if you are suitable for the role. What your process will look like: HR Interview with the Recruiter; Final interview with the team; Final decision. Our recruitment team is very willing to help out, so contact us with any questions you may have!