Responsible for scheduling jobs, engineers and clients running smoothly in a fast paced maintenance environment.
Answer inbound office callsandmanagethe main info inbox
Log allnewjobs ontoBig Changeand bookengineersaccordingly
Book and confirm appointmentswithclientsandtenants
Keep job notes,clientportals and systemsfullyupto date
Engineer Scheduling&Coordination
Plan and manageengineersdailyschedules
Ensureengineersarefully booked35 days inadvance
Trackengineerswhere aboutsduring theday andupdateclients as needed
Callengineersdaily (around 16:00)toconfirm the followingdaysworks
Parts, Quotes &Admin
Order materialsin advanceor reactivelytoensure first-timefixes
Preparebasicquotesand send to clients
Chaseoutstanding quotesweekly
CompletegenericRAMSwhererequired
Job Completion & Invoicing
Reviewcompletedworksdaily
Rebookfollow-onworks whererequired
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Preparejobsforinvoicingoncecompleted
Out-of-Hours
Provide one eveningper weekcoverforurgentbookings
Experience inproperty maintenance,repairscoordination,facilities,or engineeringadmin
xsngvjr
Confident dealingwithengineers ,suppliers, and property managers
Highly organised, proactive, and comfortable workingunder pressure
Experienceusing job managementsystems (Big Changeideal)
KPIs
Jobsbooked andupdatedaccurately
Engineersfully utilisedwithminimal downtime
Clientportalsand job recordskeptaccurate
Positivefeedbackfromengineersand clients