Purpose of Role
* Deliver a best-in-class motor repair service to all our customers.
* Working to approved repair methods providing expert technical repair services to accident damaged motor vehicles.
* Deliver an effortless customer experience, treating every customer as if they’re our first.
* Create a customer focused culture that will support the delivery of our customer measures of speed, quality, ease and recommend
* Building high quality collaborative relationships with all your colleagues, suppliers and business partners.
Customer
Deliver an effortless customer experience; contribute to a customer focused culture that will support the delivery of our customer measures of speed, quality and ease. To achieve this:
* Positively influence each vehicle through the repair process by managing your own time effectively.
* Contributing to the team, productivity and attendance targets.
* Facilitate an effortless customer experience by delivering quality and timely repairs.
* Manage the on-site vehicle receival and handover Procedures each day, ensuring your representing the Driven Automotive Solutions brand to the highest standards
* Ensure an effortless customer experience by delivering accurate and timely feedback to the customer services team leader.
Repair Volume
Deliver right first-time high-quality repairs in line with business targets and customer volumes. Deliver this by:
* Producing quality work in line with planned output provided by the central support team.
* Develop and maintain and strong work relationship with the Central office production team to schedule repair volumes into your centre in accordance with your shift pattern and work in progress
* Ability to self-manage your time to ensure all work allocated to your centre is completed in-line with booking slots and customer expectation levels
* Assist in areas of the business where your training and experience allow you to do so