Portfolio Group are proud to be representing a private care business, with their search for a Quality Assurance Assistant.
4 days onsite, 1 day from home - including travel to different sites at least once a month.
As a Quality Assurance Assistant, you'll ensure care and support documentation are accurate, compliant, and reflective of the high standards promised. This person will play a vital role in ensuring that the business are delivering high-quality, safe, and effective care that meets the requirements of the CQC.
Key Responsibilities
Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to
Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution
Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements
Maintain and deliver scheduled audits, using findings to drive meaningful service improvements
Collaborate with the senior management team to identify trends and embed lessons learned
Prepare reports and contribute to regulatory submissions and inspections
Support a culture of continuous learning, improvement, and service excellence
Key Aspects of the role:
Supporting Quality and Compliance: Conducting tasks related to CQC standards and safeguarding.
Monitoring and Evaluation: Helping to monitor and evaluate services to ensure they are meeting the required quality standards.
Maintaining Records: Ensuring that records and documentation are accurate and up-to-date, including evidence of care that meets regulatory expectations.
Identifying Areas for Improvement: Helping to identify areas where services can improve and supporting the implementation of necessary changes.
Using Online Systems: Utilizing online systems and processes to manage quality assurance and improve efficiency.
Understanding Regulations: Having a working knowledge of CQC regulations, including Regulation 17 (Good Governance).
Supporting Staff: Ensuring that staff understand the quality assurance processes and how to effectively check that quality care is being delivered.
Contributing to Improvement: Helping to create a culture of continuous improvement within the organization.
Working with Data: Analysing data to identify trends, patterns, and areas for improvement.
Supporting Inspections: Helping to prepare for and respond to CQC inspections.
Promoting Safety: Ensuring that the service is safe and that risks are managed effectively.Requirements
Driving licence (company car/petrol allowance included)
Knowledge of CQC legislationExperience of auditing
50178LSR1
INDFIR