This is a fantastic opportunity to work for a dynamic, fast paced, and innovative business where we always put our customers, suppliers, and colleagues at the heart of our decisions.
Who Are We?
AMES UK is a fantastic place to work. We take huge pride in developing and growing our people within the business; we have already promoted a number of our colleagues into the best roles of their career. Our AMES Way is our identity and underpins everything we do:
* We Aim High
* We Make it Happen
* We Lead with Expertise
* We Keep it Simple
Our AMES UK family brings like-minded businesses together to create a strong portfolio of retail brands. Joining forces, Kelkay, True Temper, La Hacienda and Apta make up the business group that combines over 100 years cross-category and garden market expertise. The business manufactures and distributes to leading gardening retailers across the UK and Ireland, including over 1000 garden centres, national grocers, DIY multiples and online retailers.
The Role - Home Deliveries
We require a highly organised and customer-focused Order Fulfilment Advisor to join our team, specialising in Home Delivery & Direct Dispatch. This role involves processing orders, coordinating deliveries, and ensuring customers receive excellent service from start to finish You will be responsible for handling incoming orders via phone and email, processing them accurately in our system, and liaising with customers to confirm delivery details. Ensuring correct delivery access is available is crucial, which may involve using Google Maps to assess locations In addition to order management, you will provide product support, assisting customers with replacement parts and general inquiries. You will also maintain and update customer and supplier portals with key delivery information, making strong administrative skills essential. This is a fast-paced role requiring a high level of attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities
Outbound Calls: Contact customers to book in deliveries and confirm delivery schedules
Inbound Calls: Handle customer and agent queries regarding delivery days and times, providing accurate and timely information
ERP Data Entry: Update delivery details and transport records accurately within the ERP system
Administrative Support: Assist the transport team with general administrative tasks, including printing labels, maintaining records, and preparing reports
Problem-Solving: Work closely with internal teams to resolve delivery-related issues efficiently
Customer Service: Provide professional and friendly communication to ensure a positive experience for all stakeholders
Job Types: Full-time, Permanent
Pay: £26,291.20 per year
Application question(s):
* are you comfortable speaking with customers over the phone to resolve their issues?
Experience:
* Communication skills: 1 year (preferred)
* Computer literacy: 1 year (required)
* Customer Service: 1 year (required)
Work Location: In person