Overview
Market Service Officer role at London Borough of Hackney. 29 hours per week (every Saturday and two Sundays per month). Salary £34,359–£35,893 (pro rata). Keep Hackney’s markets growing by ensuring stalls operate safely and effectively in a diverse and vibrant borough setting.
Role
You will be the first point of contact for traders and customers, delivering high-quality service with a calm and confident approach. The role involves being on the market for about 80% of the trading day, monitoring activities, checking licenses, and ensuring adherence to regulations.
* Responsibilities
* Support traders with stall setup and breakdown and build positive relationships with license holders.
* Carry out regular checks on stall sizes, commodities, and licenses; advise traders on responsibilities and report breaches to support enforcement action.
* Support income-generating activities and identify new trading opportunities and businesses.
* Maintain standards by reporting defects, ensuring market cleanliness, and managing public highway obstructions.
* Engage with the community, respond to inquiries and complaints, and foster strong public relations.
* Handle daily administrative tasks, processing payments, and support debt recovery.
Working pattern: This role requires a varied shift pattern, including mandatory weekend working (every Saturday and/or Sunday) and occasional late nights and public holidays.
About You (Qualifications & Skills)
* You are a confident, customer-focused individual with excellent communication and interpersonal skills.
* Thrive in a diverse environment; committed to fairness and sustainability.
* Proactive and resourceful; able to work independently, identify problems, and take quick action.
* Organised and meticulous; able to keep accurate records and manage time under pressure.
* Skilled communicator; able to resolve problems calmly and sensitively with a range of people.
* Physically capable of outdoor work in all weather; able to walk or stand for most of the day. Some manual handling may be required.
* Technologically savvy; competent with IT, especially Microsoft Office.
* Committed to public service; understand relevant market and street trading legislation.
Why Join Us
Hackney’s Markets Service is award-winning and known for innovation and excellence in public service. We are inclusive and anti-racist, welcoming applications from all backgrounds. You’ll be part of a team that values staff development and aims to shape the future of public service delivery.
Application & Closing Date
Closing date for applications: 14 October 2025 (23:59). Interview and assessment date: Week commencing 27 October 2025. The Council operates a fair and open selection process and provides support through Hackney Works for applicants needing assistance. As part of the process, competency-based questions will be used to assess suitability. You will need to create an account to apply and complete the required questions with evidence of skills, knowledge and experience as outlined in the job description.
Note: We encourage genuine, individual responses and discourage submission via AI tools; demonstrate your own knowledge and experience. Hackney Council is an equal opportunities employer and welcomes flexible working arrangements. We particularly welcome applications from disabled people as this group is underrepresented in our workforce.
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