BI Reporting Analyst (Contract) Immediate start | Hybird working - Victoria | £250-285pd inside IR35 | Contract until 31st July (likely extension) We're working with a global organisation to hire a BI Reporting Analyst to support their Customer Success function (international markets), with a strong focus on growth, retention and account expansion. This is a highly visible role where you'll play a key part in turning data into actionable insights, supporting decision-making across Customer Success, Sales and Marketing teams. You'll be responsible for building impactful dashboards, analysing performance and delivering insights that drive customer retention and revenue growth. Design and develop interactive dashboards to track retention and revenue performance Build and maintain scalable ETL pipelines to support data integration and reporting Use SQL (essential) and Python (desirable) for data extraction, manipulation and automation Support A/B testing and experimentation, analysing results and providing clear recommendations Deliver ad-hoc analysis and insights to Customer Success teams Provide historical data and benchmarks to support growth initiatives Translate complex data into clear, non-technical insights for stakeholders Partner closely with Customer Success, Sales and Marketing teams Present insights and recommendations in a clear, business-friendly way Act as a trusted advisor, helping teams make data-driven decisions Skills & Experience: Essential: Advanced SQL skills (must be able to write complex queries from scratch) Proven experience building dashboards using Tableau, Qlik Sense or similar tools Experience designing and maintaining ETL/data pipelines Strong stakeholder engagement and communication skills Ability to simplify complex data for non-technical audiences Desirable: Experience with Python for data analysis Exposure to A/B testing and experimentation frameworks Background working with customer success or call centre data Experience with web/digital support data and KPIs Knowledge of statistical analysis or predictive modelling What They're Looking For: A data-driven professional with a track record of delivering insightful, user-friendly dashboards Someone comfortable working in a fast-paced, evolving environment A proactive individual who can work independently and influence stakeholders Strong problem-solving skills and attention to detail