Oxfordshire / On-Site with occasional travel
£40,000 - £45,000 + bonus, share scheme, private dental and medical, a generous pension and more
Full Time / Permanent
The Role and Company
My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers.
The role will be based just north of Oxford with very occasional travel to other offices in the UK.
Responsibilities
1. Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients.
2. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime.
3. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate
4. Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team.
5. Identify areas where improvements can be made in the IT service.
6. Take responsibility for assigned Projects and deliver them to time, cost and quality.
7. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems.
8. Mentor and train other members of the Internal IT Team.
Skills and Experience required
9. Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered
10. Good team player with flexible approach to working environment
11. Experience with VMware virtualisation and ideally some Citrix knowledge
12. Experience supporting and implementing Microsoft Windows Server and Microsoft SQL
13. Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint
14. Good working knowledge of Multi-Factor Authentication
15. Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi
16. Experience of supporting backup tools such as Veeam
17. Supporting Domain Services including Active Directory and Group Policy
18. Ability to deliver major system upgrades, complete change control and project work
19. Good documentation skills with an eye for details and accuracy: technical change
20. controls, user guides, business processes, standards, policies and procedures