Please note this is a temp to perm position.
The role will be based in the office as part of a small team where everyone contributes to making the business successful. This is a busy role, with plenty of opportunities for progression. We are looking for a highly organised and proactive Sales Support and Customer Care Administrator to join our dynamic and fast-paced team. This role will provide vital administrative support to our sales and operations teams, ensuring efficient and smooth operations throughout the booking and rental process. With plenty of opportunities for growth, this is an ideal position for someone with excellent attention to detail, a strong work ethic, and the ability to manage multiple tasks efficiently in a busy environment.
Key Responsibilities:
* Booking and Scheduling Management: Coordinate and manage rental bookings, ensuring all relevant details are accurately recorded and communicated.
* Rental Management: Process vehicle orders and manage resulting documentation from order through to delivery.
* Logistics and Invoicing: Arrange deliveries with suppliers or in-house hauliers; assist with invoicing and ensuring all transactions are accurately documented.
* Documentation and Reporting: Maintain accurate records, prepare necessary reports, and ensure all documentation is up to date.
* Customer Communication: Serve as a point of contact for customer enquiries, providing updates and resolving any issues in a professional and efficient manner.
Skills and Experience Required:
* Experience: Minimum of 2 years in a fast-paced administrative or customer support role, ideally within sales, logistics, or a similar industry.
* Organisational Skills: Strong ability to prioritize tasks, manage multiple workflows, and meet deadlines in a busy environment.
* Communication: Excellent verbal and written communication skills with the ability to interact professionally with both internal teams and customers.
* Technical Proficiency: Experience with booking systems (e.g., Key2 ( JAAMA), document management tools, and Microsoft Office Suite (Excel, Word, Outlook).
* Attention to Detail: High level of accuracy in record-keeping, processing orders, and providing customer care.
* Problem-Solving: Ability to adapt to changing priorities and resolve issues quickly and efficiently.
* Customer Service: A strong customer-focused mindset, with an excellent telephone manner and interpersonal skills.
Desirable Qualifications:
* Experience with logistics or rental management software.
* Knowledge of vehicle fleet management processes.
* Proactive, solution-oriented attitude with a willingness to learn and improve.
Why Join Us?
This is a fantastic opportunity to join a fast-growing and customer-focused team where your contributions will directly impact the success of the business. We offer a supportive, collaborative working environment, and a clear path for progression.
* Competitive Salary based on experience
* Full-Time Position: 42.5 hours per week (Monday to Friday, 8:30 am - 5:00 pm or 9am - 5:30 pm)
* 23 days holiday plus bank holidays, with an extra day per year up to a maximum of 28 days plus bank holidays
* Company Pension Scheme
* Company events
* After 12 months, eligibility to join the Employee Ownership Trust
* Free parking
* On-site gym facilities
* Reliable commute or willingness to relocate before starting work (required).We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.
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