This role involves being the first voice that someone hears when they call the NHS 111 service. You'll use the NHS Pathways system to assess their needs and provide safe, non-clinical advice. The calls can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet, and record detailed notes quickly and accurately.
Main duties of the job
We're looking for calm, compassionate, and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Ashford. When someone calls 111, you'll be the first voice they hear. Using the NHS Pathways system, you'll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
About us
IC24 is the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services.
Job responsibilities
Package Description:
Could You Save Lives With Your Voice?Join Us as an NHS 111 Health Advisor in Ashford
Location:Kingston House, Ashford (Kent)
About the RoleWe're looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Ashford.
When someone calls 111, you'll be the first voice they hear. Using the NHS Pathways system, you'll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.
If you're a good listener, can stay composed in challenging situations and want to make a real difference, wed love to hear from you.
For more information on what its like to be a Health Advisor from our current team you can watch our video here.
What Youll Get
* Fully paid accredited training
* Salaries start from £24,929.44 per annum for daytime rotas, pro rata
* Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
* Access to Blue Light Card and other NHS Discount Schemes
* Advanced maternity, paternity and adoption leave after 1 years service
* Opportunity to join the NHS Pension Scheme
* Additional annual leave based on length of service
* Free 24/7 independent counselling service
* Employee Assistance Programme
* Free membership to our reward and discount platform
Working HoursAll Health Advisors must be able to work at least 50% of weekends.
Full-Time OptionsYoull work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if youd like.
Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.
Weekday shifts are between 4-6-hours, either early between 6am-12noon or late between 4pm-10pm and longer shifts on the weekends. Weekend-only roles are also available, and additional hours may be offered during busy periods
Please note, part-time overnight shifts are not currently available.
Training and Start DatesWe're looking for candidates who can start training in June. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.
To find out more about training to become a Health Advisor please clickhere.
Come and Meet UsIf you are shortlisted, we will invite you to an assessment evening at our Ashford Care Coordination Centre. This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Closing date: 19th April 2026, but please note, we may close applications early if we receive a high volume of interest.
We celebrate brave ideas and brave people.
We are committed to safeguarding and promoting the welfare of our service users and employees. We take robust steps to prevent harm, abuse, and neglect, and expect all staff to share this commitment. All appointments are subject to appropriate safer recruitment checks.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and 3 years of references.
For a job description and person specification please see attached.
careers.ic24.org.uk
Person Specification
Qualifications
* No specific qualifications are required, but you'll need to be a good listener, able to stay composed in challenging situations, and have a desire to make a real difference.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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