Our vision is 'Tennis Opened Up', and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.
As a Ticket Support Manager, you'll assist in all aspects of on-site day-to-day operations for the Ticketing and Event Planning and Delivery teams.
You will lead from the front championing our grass court events and on-site ticket operations. You will provide a customer-friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.
We're looking for two Ticket Support Managers who will be based at the National Tennis Centre from Monday 27th April, and then be deployed onsite to deliver our Major Events at:
Lexus Birmingham Open (29th May - 7th June 2026) and Lexus Nottingham Open (12th - 21st June 2026)
Lexus Ilkley Open (6th June - 14th June 2026) and Lexus Eastbourne Open (19th June - 27th June 2026)
This role is predominantly based out of National Tennis Centre, and costs incurred for accommodation and travel to and from our event locations will therefore be covered via our expenses policy.
Interview Timelines
Please note, the application window for this role closes at midnight on Sunday 1st March 2026.
We reserve the right to close the job advert early or extend the advert depending on the volume of applications we receive.
Interviews will take place in-person at the National Tennis Centre on Monday 9th and Tuesday 10th March 2026.
Our Support to You
When applying for our roles, you will be asked as part of our application process if you require any adjustments or support during the recruitment process. Adjustments could include extra time for assessments, interview questions in advance, alternative formats for materials or wheelchair access. Any information you provide will be treated in confidence and only used to make sure you have the best possible experience with us.
If you have any specific questions regarding your application or if anything's unclear at all, please contact our recruitment team by emailing [email protected]
Life at the LTA
The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.
Read some of our colleague testimonials below and find out more here
"As a new mum, I've appreciated the LTA's newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role."
"Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule."
"As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I've been impressed by everyone's dedication to our mission of 'Tennis Opened Up', as well as promoting diversity, inclusion, and sustainability."
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