Position: Customer Transaction Support
Location: Park Gate Head Office
Salary: £24,000 plus commission (OTE £30,000)
Work Pattern: 5-Day Working Week with 1 weekend off per calendar month
About Us:
At Carsa, our mission is to evolve the UK's car buying journey with a seamless, convenient, and affordable Omni-Channel experience, offering customers exceptional choice, great value, and a reliable service.
Our company values drive everything we do:
* Customer-Centric Innovation – Delivering Value & Convenience
* We prioritise a seamless and personalised buying journey, leveraging AI, automation, and data-driven insights to enhance customer experience and satisfaction whilst delivering exceptional value.
* Innovation & Agility – Driving the Future of Automotive Retail
The automotive market is always evolving, and so are we. By embracing technology, refining our processes, and staying ahead of industry trends, we ensure that Carsa remains a leader in modern car retailing.
* Collaboration & Integrity – Stronger Together
Every member of our team plays a crucial role in our success. We foster a culture of respect, teamwork, and accountability, and we work together with integrity to achieve our shared goals.Our ambition is to grow, but we do so with responsibility—balancing expansion with stability. We focus on smart decision-making, cost-consciousness, and sustainable practices that benefit both our business and the customers we serve.The Position:
* Sustainable Growth & Responsibility – Building for the Long Term
As a Customer Transaction Support, you play a crucial role as the initial contact for customer enquiries, Providing a professional and friendly service while ensuring a seamless customer experience. You will be responsible for managing inbound telephone inquiries, qualifying leads and generating appointments for all our sales teams in Carsa dealerships around the UK. Additionally, you will play a crucial role in referring customers to our Central Sales team for further support and sales conversion.
Key Responsibilities:
* Providing clear and concise feedback to customers and internal teams.
* Working with team leaders on self-development and continuous improvement.
* To handle inbound telephone calls efficiently and professionally.
* Generate appointments for our sales team at Carsa dealerships.
* Create qualified referrals to our Central Sales teams.
* To adhere to a professional standard at all times, upholding the company's values and standards.
* Take responsibility for achieving individual targets.
* Working to meet and exceed key performance indicators (KPIs) and metrics.
* To update the company's chosen CRM platform daily and as directed to maintain accurate records of all customer interactions and transactions.
* Adhere to all company policies and industry compliance regulations, ensuring ethical and legal sales practices at all times.
* Maintain professional and accurate documentation of records for audit and compliance purpose.
* Attend daily sales review meetings or standups as per the working hours rota to track performance and align with company goals.
* To provide feedback and insights on customer preferences, market trends and potential opportunities to senior management.
What We Are Looking For:
* Previous Experience: Preferred experience in a similar role, showcasing your ability to navigate customer enquiries effectively.
* Strong organisational skills with the ability to multitask.
* A results-driven attitude with the motivation to exceed targets.
* Ability to Work Under Pressure: Comfortable in a dynamic and fast-paced environment, ensuring effective handling of customer inquiries even under pressure.
* Organised with Excellent Communication Skills: Strong organisational skills combined with clear and effective communication abilities
* Strong Ability to work collaboratively within a team environment.
Benefits:
* 5-Day Working Week with 1 in 3 weekends off.
* Comprehensive training and development opportunities.
* 28 days holiday (including Bank Holidays) – increasing with length of service.
* Career progression opportunities within a growing company.
* Automatic Workplace pension scheme.
* Preferential Car-Purchasing Schemes.
If you're passionate about delivering an great customer experience and thrive in a fast-paced sales support role, we'd love to hear from you
Job Type: Full-time
Pay: Up to £30,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Ability to commute/relocate:
* Southampton SO31 1BX: reliably commute or plan to relocate before starting work (required)
Work Location: In person