Head of Customer Success / MSP
Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments.As part of the growth, they are looking for a Head of Customer Success to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions.
The Role
Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service performance and strategic alignment.
Key Responsibilities
1. Manage the customer journey post-sales: onboarding, adoption, success planning, and retention
2. Act as ...