Department: Student Wellbeing
Location: London (West and East), Birmingham, Manchester, or Leeds (On‑site)
Contract: Permanent – Part Time, 30hrs per week
Salary: £24,000‑£27,000 per annum (PTE); Pro‑rata from £32,000–£36,000 per annum (FTE)
About GBS: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
GBS' Vision: Changing lives through education.
What The Team Does: Supporting students’ well‑being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promoting a safe, inclusive environment to help students succeed personally and academically.
The Role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student wellbeing by pastoral support and by guiding students to services appropriate to their needs. GBS Wellbeing Officers will be among the first staff to be approached by students needing assistance with a variety of issues. Wellbeing officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Wellbeing Officer reports into the Student Wellbeing Manager.
Please note, we are unable to offer sponsorship for this position.
What The Role Involves
* Managing student referrals, alongside the Student Wellbeing Manager, acting as a link between the Wellbeing Office, the relevant academic team and relevant internal and external services.
* Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom.
* Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies.
* Providing immediate assistance to students on a drop‑in and appointment basis.
* Maintaining accurate student wellbeing records and information and ensuring confidential records are held and shared in line with GDPR requirements.
* Assisting with the organisation of health and wellbeing social activities and events for students.
What Experience/Skills Are Required
* Bachelor’s degree in the relevant area, preferably health‑related.
* Prior experience in an adjacent or similar role, preferably within higher education.
* Knowledge of: the DDA and SENDA and how to implement their guidelines; the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs.
* Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger’s syndrome.
* Experience of selecting and using appropriate assessment materials, scoring results, converting raw scores to derived scores, analysing results, drawing conclusions and making recommendations.
* The ability to discuss students’ needs in a sensitive manner and together plan a programme of additional support to facilitate outcomes of personal targets and tutor targets.
What We Offer
* 25 days annual leave, plus 8 public holidays.
* 1‑day extra leave per year of service, up to a maximum of 5 days.
* Workplace pension scheme.
* Tuition reimbursement for career development courses.
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more.
* Perks@Work discounts platform, wellbeing centre and more.
* Reward and recognition programme.
* £500 award employee referral scheme.
* Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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