Application Support Analyst Chorley Hybrid Working
Application Support | Apache Tomcat | Deployment | Configuration | SQL | Software Support
Are you a proactive and customer-focused Application Support Analyst looking to join a dynamic technical services team? This advanced solutions provider, based in Chorley, is seeking a motivated individual to support critical business systems for their clients. With a hybrid working model, you'll enjoy the flexibility of working remotely several days a week.
Key Responsibilities:
* Provide application support for critical business systems to business customers.
* Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
* Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
* Respond to customer inquiries regarding the features and capabilities of supported applications.
* Create both customer-facing and internal documentation, adhering to company standards.
* Engage in Continual Service Improvement (CSI) activities to enhance service value.
Required Skills and Experience:
1. Ability to multi-task effectively in a high-pressure environment.
2. Expereince of deployment of Java applications using Apache Tomcat.
3. Experience in software deployment and configuration.