We are recruiting for an IT Engineer on a contract basis to work for a leading Government organisation based in Wolverhampton.
Essentials
* Must have SC clearance or be able to obtain it
* UK National with a UK passport
* Must join the OOH rota and standby
* Must have a full clean driving licence
* At least 2 years of experience in a PC field service or workshop environment
* Hardware diagnosis, troubleshooting, support, and repair skills, including complex laptop repairs
* Accredited or willing to undergo HP & Dell desktop and laptop training
Responsibilities
* Manage queue tickets assigned to their Hub and surrounding spokes, ensuring appropriate updates and call management to meet service levels as per contract
* Manage hub stock, including asset management of kit in/out, scanning items in and out of locations as per contract
* Manage disposals through their Hub as per contract
* Perform hardware repairs of in-warranty equipment and liaise with vendors for parts and returns
* Replenish lockers where appropriate as per contract
* Identify potential service issues and suggest improvements to their Team Leader
* Follow all agreed processes and procedures, including site regulations
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