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Service desk 1st line support engineer

Altrincham
City and County Healthcare Group Ltd
1st line support engineer
Posted: 6h ago
Offer description

Company Description

Service Desk – 1st Line Support Engineer

Salary £23,910 per annum

Altrincham office, work from home on late shifts and weekends

Full time 37.5 Hours per Week (Shift patterns on a rota 07:00 am – 3:00 pm, 8:00 am – 4:00 pm, 9:00 am – 5 :00 pm, 4:00 pm – 12:00 am)

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as 1st Line Support Engineer at City and County Healthcare Group every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

Job Description

This role is to provide first level IT support and IT administration duties to all end users seeking IT assistance. The role will include dealing with Basic IT support requests such as password resets, creating user accounts, amending file permissions and basic configuration tasks on our key operational systems, in addition may also support the Desktop Services team in provisioning Mobile devices and Laptop imaging.

Qualifications

You will have a passion for IT and developing an IT support related career, alomg with the ability to absorb and retain information quickly. You will be highly self-motivated and directed with keen attention to detail. Proven analytical and problem-solving skills and the ability to effectively prioritize and execute tasks in a high-pressure environment. You will have experience working in a team-oriented, collaborative environment with exceptional customer service orientation.

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