Join Our Team and Help Shape the Future of School Budgeting!
Are you detail-driven, highly organised, and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you get to make a real impact on onboarding new clients and supporting them through their journey? If so, we have the perfect role for you!
About Us
Part of the dynamic and innovative Supporting Education Group, SBS is one of the UK's leading suppliers of education support services and budgeting software. Our portfolio includes a suite of Finance, MIS, and ICT offerings, and our expert team is known for delivering excellence across the education sector. Join us and be part of a company that is transforming school financial management!
About the Role
As we expand our team, we are looking for a Software Support Advisor to work within our flagship school budget management software team. This role plays a crucial part in ensuring that new clients have a smooth onboarding experience and ongoing support.
Key Responsibilities
* Onboarding Excellence: Be the first point of contact for new clients, guiding them through their onboarding journey.
* Client Communication: Conduct onboarding calls, understanding how each finance team operates and identifying key priorities for their trusts and schools.
* Project Management: Monitor client onboarding plans, ensuring timelines are met and satisfaction is achieved.
* Training & Guidance: Once schools are set up, provide tailored training to ensure they can use our software with confidence.
* Service Desk Support: Answer calls and respond to tickets, providing high-quality support to resolve client queries.
* Knowledge Management: Keep accurate records of client communication to track progress and maintain quality service.
* Team Collaboration: Work closely with your colleagues to prioritise workloads and meet deadlines effectively.
* Continuous Learning: Commit to ongoing training and development in our products and services.
About You
If you have the following skills and experience, we'd love to hear from you:
* Previous experience in a customer service environment, ideally on a technical service desk.
* A keen eye for detail and strong organisational skills.
* Confidence in communicating with clients, quickly understanding their needs and preferences.
* Ability to manage multiple priorities, ensuring smooth client onboarding.
* Strong verbal and written communication skills to engage with colleagues and clients at all levels.
* Technical troubleshooting skills and familiarity with Microsoft products.
* A passion for learning and the ability to pick up new software quickly.
* A positive attitude, with a commitment to maintaining high service standards.
What We Offer
We believe in investing in our people. As an equal opportunities employer, we celebrate diversity and flexibility and are committed to creating an inclusive environment for our incredible team..
We offer:
* Salary: £25,857.00 per annum (37.5 hours per week)
* Location: Hybrid working from our Poole office (2 days a week, Monday & Wednesday)
* Annual Leave: 36 days (28+8 bank holidays) + 1 extra day per year of service (up to 5 additional days)
* Flexible Benefits: Healthcare scheme and the option to purchase additional annual leave
* Learning & Development Opportunities to help you grow in your role
Ready to join us?
If you're excited about this opportunity, we'd love to hear from you! Click the APPLY button to submit your CV and take the next step in your career with us.