Salary: £28,000 - 30,000 per year Requirements: At least 1 year of experience in an IT support role Strong experience with Windows 10/11 and Microsoft 365 Active Directory administration skills Basic networking knowledge, including DNS, DHCP, and troubleshooting Excellent communication and customer service skills A methodical, organised approach A positive, helpful attitude Full UK driving licence and access to your own vehicle Responsibilities: Provide 1st line IT support via phone, email, and service desk Log, prioritise, and resolve support tickets Troubleshoot hardware, software, and network issues Administer Microsoft 365 and Active Directory user accounts Configure and deploy PCs, laptops, printers, and mobile devices Support ePOS and payment systems Diagnose basic network and connectivity problems Work with third-party providers on escalated issues Maintain IT documentation and asset records Provide occasional IT support for events Technologies: Active Directory Hardware Support Microsoft 365 Mobile Network Windows Office 365 More: We are a truly fabulous organisation based in Aylesbury, offering an exciting opportunity for a 1st and 2nd Line Support Engineer to work closely with our IT Manager and support the smooth running of our infrastructure. The role offers a salary of £28,000 to £30,000 plus benefits, including a 10% pension and free parking. We are looking for someone who can help us stay on top of our ever-changing IT requirements and contribute to a supportive, fast-paced environment. last updated 24 week of 2026