About The Role
Due to our continued growth, we are looking for a Regional Operations Manager to join our team, overseeing the delivery of soft FM services to our expanding client base. This is a full‑time role that requires regular travel to client sites within and around the North West region. Flexibility on working hours is required; some weekend work and potential overnight stays for long‑distance travel may be necessary.
Duties and Responsibilities
* Implement the company strategy to achieve objectives.
* Review financial forecasts and company targets.
* Lead, motivate and manage people to implement and deliver company strategies and objectives.
* Provide clear job roles, responsibilities, objectives, KPIs and regular feedback and reward for performance.
* Manage poor performance and take disciplinary action where appropriate in line with company procedures.
* Manage absence of direct reports in line with company policies.
* Communicate regularly with the region on business objectives, team performance and related issues.
* Ensure all direct and indirect reports understand Health & Safety, Environmental, Sustainability and Quality policies.
* Win new business to meet budget targets and fully utilize resources.
* Develop and maintain strong client relationships and external body relations for business development and retention.
* Attend customer meetings as required.
* Develop service offerings to meet client requirements, respond to concerns and implement corrective/preventive actions.
* Improve gross profitability by implementing and maintaining effective estimating, project management and cost control processes.
* Ensure all projects meet or exceed financial targets, and plan for potential shortfalls.
* Escalate commercial issues to Managing Directors when appropriate.
* Demonstrate proactive compliance with legislative requirements and business standards.
* Ensure suitable organisational arrangements are communicated throughout responsible areas.
* Establish training programmes for line managers and operatives in conjunction with the health and safety manager.
* Ensure the allocated Projects/Operations Director has resources to meet legislative requirements and contractual obligations.
* Provide ongoing support and liaison with the health and safety team for Management Health and Safety Plan preparation, planning works and monitoring during construction.
Qualifications and Skills
* Experience managing a large team with high value turnover.
* IOSH Managing Safely qualification, or willingness to complete training within the first three months.
* Management of Health and Safety policy and standards.
* PC literate with practical knowledge of Microsoft Office.
* Knowledge of CDM regulations.
* Commercial awareness.
* Experience of commercial management and reporting on WIP.
* Full driving licence.
Benefits
* 20 days holiday plus bank holidays.
* Car allowance.
* Pension scheme.
* Internal mentoring scheme.
* Regular company events.
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