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Location: Watford (on-site) | Rate: Competitive | Inside IR35
*** Likely to be made permanent after contract ends
We’re supporting a globally recognised lifestyle brand in hiring an experienced Infrastructure Engineer to join their EMEA HQ for a 6-month fixed-term contract. This is a high-touch, hands-on position supporting a modern, fast-paced corporate office with global reach.
You'll act as the local IT presence - delivering 2nd line support across a broad range of technologies, supporting business-critical systems, and representing IT with professionalism across all levels of seniority.
Core Responsibilities:
* Provide on-site Level 2 support across Windows 7/10/11, macOS, and iOS
* Manage hardware lifecycle: PC builds, imaging, software deployment, upgrades
* Support Microsoft 365 (Outlook, SharePoint, Teams), SCCM, and Intune environments
* Handle daily support tasks including LAN patching, IT room maintenance, floor cabling
* Provide setup and live support for AV/VC systems and executive meetings
* Track and manage local IT assets through their full lifecycle
* Support incident, problem, and change management in a structured, global IT environment
* Collaborate with regional and global infrastructure teams; occasional EMEA travel may be required
Requirements:
* Strong 2nd line support experience in a corporate or enterprise-scale organisation
* Confidence supporting a mix of Windows and Mac environments
* Experience with SCCM, Intune, Microsoft 365, AV/VC technologies, and basic networking
* Understanding of ITIL-aligned incident/problem/change processes
* Comfortable supporting users at all levels—from office staff to senior stakeholders
This is an excellent opportunity for someone who thrives in high-quality, multi-national environments and understands what best-in-class desktop and client support looks like.
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