Are you an experienced IT Support technician looking to join a growing Managed Service Provider and keen to use your expertise to enhance customers experiences by providing a high quality service? Then this role may be the one for you!
Main Responsibilities
* IT Troubleshooting via telephone and remote support software
* 3rd line escalation from 1st and 2nd line support engineers
* Diagnosis of faults with technical systems and take appropriate action
* Provide a high level and effective service to customer's
* Working with Senior Management team to provide top level IT expertise
Skills required
* Relationship building with colleagues and clients
* Effective communication skills and phone manner
* Problem solving to create solutions for any customer needs
* Knowledge of virtualisation technologies (Hyper-V/VMWare).
* Server, Storage and Networking knowledge (Desirable)
* Clear and concise documentation
* Microsoft Windows Server technology design and implementation
* Good knowledge of Active Directory design and implementation
* Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)
If the above sounds of interest to you then please submit an application or get in touch at or
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