IT Support Specialist
Meriden, West Midlands
Permanent
Up to £31,000 pa (depending on experience)
Full time, Monday to Friday - office based
Benefits of the IT Support Specialist role: 33 days holiday including bank holidays, pension scheme and free on-site parking.
Please note this is an office-based IT Support Specialist role in Meriden with no option to work from home.
Are you an IT Support Specialist who enjoys getting stuck into more complex IT issues and figuring out the root cause? If you like solving problems properly rather than applying quick fixes, this could be a great next step.
Pertemps, the UK’s largest independent recruitment agency, is looking for a confident and proactive IT Support Specialist to join their IT team. This is a great opportunity for an IT Support Specialist who wants to take ownership of more complex support issues while helping to improve overall service and support the wider team.
What you’ll be doing as an IT Support Specialist:
Handling escalated incidents that require deeper investigation and technical troubleshooting
Diagnosing root causes of issues across systems, applications and user environments
Supporting business systems, including CRM platforms and internal applications
Troubleshooting cloud-based services including Microsoft 365, access and identity issues
Managing vendor and third-party support cases through to resolution
Supporting major incidents and ensuring clear communication throughout
Identifying trends in repeat issues and helping reduce recurring problems
Creating and improving knowledge base articles and troubleshooting guides
Supporting system rollouts, upgrades and changes across the business
Coaching and supporting Support Desk Analysts with technical queries and best practice
Ensuring all tickets are well documented with clear resolution details
What we’re looking for:
Previous experience working as an IT Support Specialist, or in a strong second-line / senior support role
Experience handling complex or escalated IT issues
Strong troubleshooting skills with a methodical approach to identifying root causes
Good understanding of Microsoft 365, cloud services and user access management
Experience supporting business systems such as CRM platforms
Familiarity with ITIL processes and working in a structured service desk environment
Experience working with third-party vendors or external support teams
Strong communication skills with the ability to explain technical issues clearly
Experience supporting or mentoring junior team members
Good documentation skills and attention to detail
It would be a bonus if you have:
ITIL certification
Experience with cloud infrastructure or automation tools
Exposure to reporting, data analysis or SQL
If you’re an IT Support Specialist who enjoys solving more complex problems and wants a role where you can make a real impact on service quality and team development, this could be a great opportunity. Apply today