Credit Controller
Maidstone, Kent, ME14 5FT
Permanent | hours per week
Salary range £26,000 to £28,000 per annum
About the Role
We are looking for an experienced Credit Controller to join our Business Finance team based in Maidstone. This is a key role responsible for managing debt recovery across the organisation, working with a variety of payors including PMI, self-pay and NHS.
You will play a vital part in reducing aged debt, ensuring timely payment, and maintaining excellent relationships with patients, insurers, NHS trusts and internal teams.
Key Responsibilities
1. Actively manage and reduce aged debt across all payor types (PMI, Self-Pay and NHS)
2. Recover outstanding debts and ensure payments are received within agreed timescales
3. Maintain accurate patient account records, including detailed notes of calls and correspondence
4. Submit EDI files to Healthcode and resolve failed claims through validation and mapping
5. Process refunds, credits and adjustments accurately and efficiently
6. Post and allocate payments for third-party financing arrangements
7. Produce and issue debtor letters within agreed timelines
8. Raise Out of Area invoices for NHS trusts and follow up for timely payment
9. Liaise with insurers, NHS trusts, patients and internal departments to resolve queries
10. Handle incoming telephone calls and emails promptly and professionally
About You
Essential Experience & Skills
11. Proven experience in a credit control or debt recovery role
12. Excellent organisational skills with the ability to manage multiple priorities
13. Strong communication skills, both written and verbal
14. A proactive mindset with a focus on continuous improvement and efficiency
Desirable
15. Intermediate Excel skills
16. Experience working within a healthcare or clinical environment
Qualifications
17. GCSEs (or equivalent) at Grade C/4 or above, including English and Maths
Personal Attributes
18. Confident decision-maker with good self-awareness
19. Flexible, adaptable and highly motivated
20. Strong team player who can work effectively with diverse stakeholders
21. Professional, courteous and approachable when dealing with patients and families
Why KIMS Hospital
At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That’s why we have created a benefits package to support your emotional, financial, and physical wellbeing.
Our benefits include:
22. Competitive salary
23. 33 days annual leave (including bank holidays)
24. One additional day leave for your birthday
25. Free secure staff parking
26. Pension scheme
27. Private health insurance
28. Life assurance
29. Up to 40% off some KIMS Hospital services
30. Employee Assistance Platform
31. Retail discounts and cashback
32. Discounted gym membership
33. Annual flu vaccination
34. Free eye test
KIMS Hospital is committed to building a diverse and inclusive working environment. We are proud to be an equal opportunities and disability confident employer.
Additional Information
Apply online today, if you have any queries regarding this vacancy, Juliet would be happy to help.
T: 01622 538114
E:
Any offer of employment with KIMS Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS certificate. Information about DBS checks can be found on the UK Government website.
Posted 4th January 2026
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